Website

Do you have a shop?

I have a complaint, what should I do?

Can I pre-order items that are not in stock?

You don't have what I want, can you get it?

Policies

I have a complaint, what should I do?

Payments

Can I pay by cheque?

Can I pay by any other method?

What is the lay-away plan?

What payment gateway do you use?

I would love to buy something, but can't afford it?

I have a complaint, what should I do?

Shipping

Will you ship items outside the UK?

How soon can I expect you to send my item?

Is tracking and insurance included in the shipping price?

Are items sent securely boxed?

I have a complaint, what should I do?

Lay-away plan

If I buy something on lay-away, and the prices go up, will I be charged the higher price?

How much does the lay-away plan cost?

What is the lay-away plan?

I have a complaint, what should I do?

What if I put something on lay-away, and then have to cancel?

Pre-orders

I have a complaint, what should I do?

When do I pay for pre-order items?

What happens if I want to cancel my pre-order?